Terms of Service

Last updated: September 17, 2026

These terms govern your use of Intellimate AI: this website, the Intellimate AI product you log in to, and the Intellimate AI mobile app (together, the "Service"). By using the Service you agree to them. If you are agreeing on behalf of an organization, you confirm you are authorized to bind that organization.

1. Accounts

Keep your sign-in details confidential. You are responsible for activity under your account, and for the people you invite into your workspaces. Tell us promptly if you believe your account has been used without your permission.

You must be at least 18 years old and able to form a binding contract to use the Service.

2. What we provide

Intellimate AI helps you assess business processes, identify what is worth automating, build a business case, scope a pilot, prepare proposals, and measure outcomes after delivery. We provide it on a subscription basis under the plan you choose. We aim to keep the Service available and correct, and we may change, improve, or discontinue features. If we make a material change that reduces core functionality during a paid term, we will tell you first.

3. What the results are, and what they are not

Assessments, cost-of-inaction figures, business cases, ranges, pilot scopes and recommendations produced in the Service are estimates. They are calculated from the information you provide and the assumptions shown alongside them, and every figure records what it rests on so it can be checked.

They are not a guarantee of any result, saving, or return. They are not engineering, legal, financial, tax, or safety advice. Where a recommendation involves physical equipment, machinery, or work on a site, it is a concept study: a qualified person must design, review, and approve the actual implementation before anyone relies on it. You are responsible for the decisions you make and the representations you make to others on the strength of what the Service produces.

4. Using the Service for clients

If you are an agency or consultant using the Service on behalf of your clients, you are responsible for having the right to put your clients' information into it, for your relationship with those clients, and for the proposals, reports and advice you give them. Your own terms with your clients govern that relationship; these terms do not.

5. Acceptable use

Do not:

• attempt to access another customer's data or another person's account;
• probe, scan, or interfere with the security or integrity of the Service, or attempt to circumvent access controls or usage limits;
• upload anything unlawful, infringing, or malicious, or information you have no right to use;
• use the Service to build a competing product, or scrape it at scale;
• resell or provide the Service to others except as your plan allows.

6. Your content and your data

You keep ownership of the information you put into the Service and of what it produces for you. You grant us the rights we need to host, process, and display that information in order to run the Service, including sending it to the AI providers described in the Privacy Policy.

The outcome library. When an engagement has been delivered and its result measured, we may add an anonymized record of it to a shared library that informs recommendations for other customers: the kind of problem, what was prescribed, and what was predicted against what was measured. A person reviews every record before it is added and removes client names and anything else that identifies a business or a person. If you do not want your engagements included, write to us and we will exclude them.

We keep ownership of the Service itself and everything we built into it. Nothing here transfers our intellectual property to you.

Our handling of personal information is described in the Privacy Policy.

7. Plans, fees and AI usage

Paid plans are billed monthly or annually, in advance. The Free plan has lower limits, including a smaller AI allowance and a single workspace, and work on the Free plan may be removed after 30 days. If your plan starts with a free trial, you will not be charged until the trial ends, and you can cancel before then.

AI features consume tokens. Each plan includes a token allowance for each billing period. If you run out, you can buy more; purchased tokens apply to the current billing period and do not carry over.

You can cancel at any time. Cancellation takes effect at the end of the period you have paid for, and you keep access until then. Fees are non-refundable except where required by law or expressly agreed. We may change prices, and we will tell you before a change applies to your next renewal. We may suspend access for non-payment after notice.

If you bought access through an agency or reseller, your billing relationship is with them, and their terms govern payment.

8. Mobile app

We grant you a personal, non-transferable, revocable license to install and use the Intellimate AI mobile app on devices you control, for as long as your account is active. App store terms also apply to your download. Apple is not a party to these terms and has no obligation to provide support for the app.

9. Suspension and termination

You may close your account at any time. We may suspend or terminate access for breach of these terms, for non-payment, or where required by law. When your account closes, your information is handled as described in the Privacy Policy. On plans that include export, download anything you want to keep before you close.

10. Disclaimers

Except as expressly stated, the Service is provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Service will be uninterrupted or error-free, or that its estimates will match what happens.

11. Limitation of liability

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Our total liability arising out of or relating to the Service will not exceed the fees you paid for the Service in the twelve months before the event giving rise to the claim.

Nothing in these terms limits liability that cannot be limited by law.

12. Indemnity

You will defend and indemnify us against third-party claims arising from your unlawful use of the Service, your breach of these terms, the information you upload, or the advice and representations you give your own clients.

13. Changes

We may update these terms. If a change is material we will give notice in the product or by email before it takes effect. Continuing to use the Service after that means you accept the updated terms.

14. Governing law

These terms are governed by the laws of the Commonwealth of Pennsylvania, United States, without regard to its conflict of laws rules. The state and federal courts serving York County, Pennsylvania have exclusive jurisdiction, and each party consents to venue there.

15. Contact

Questions about these terms: support@intellimate.ai.